Shipping policy
Shipping Policy
Order Processing
All orders are processed within 2–3 business days, Monday through Friday, excluding holidays.
You will receive a confirmation email once your order has shipped.
Estimated Delivery Times
Estimated delivery times vary by destination:
| Destination | Estimated Delivery |
|---|---|
| United States | 7–15 business days |
| Canada & Europe | 7–15 business days |
| Australia & New Zealand | 15–25 business days |
| Central & South America | 7–15 business days |
| Asia | 7–15 business days |
| Africa | 15–30 business days |
These delivery times are estimates and do not include potential customs or clearance delays.
Tracking
You will receive a tracking number by email once your order has shipped.
If you do not see any tracking updates within 5 business days of receiving your tracking number, please contact us at support@truvilio.com.
Order Cancellation
Orders begin processing immediately and cannot be cancelled after they are placed.
Once your order arrives, you may initiate a return in accordance with our Refund Policy.
Lost or Missing Packages
Please carefully verify your shipping address before submitting your order.
We are not responsible for orders delivered to an incorrect address provided at checkout.
If our records confirm that the shipping error was caused by us, we will reship the order at no additional charge.
Customs and Duties
International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country.
Any such charges are the responsibility of the customer.
Contact
Truvilio LLC
30 N Gould St Ste R,
Sheridan, WY 82801
Email: support@truvilio.com